Refund & Return Policy

Effective Date: 19.08.25

At Zen, we take pride in delivering high-quality protein dessert bars with zero extra nonsense. Customer satisfaction is at the heart of what we do. If you are not fully satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

• Products can be returned within 7 days of delivery.

• Items must be unopened, unused, and in their original packaging.

• We cannot accept returns for opened food products due to safety and hygiene concerns.

2. Refunds

• Once we receive and inspect your return, we will notify you about the status of your refund.

• If approved, your refund will be processed to your original method of payment within 7–10 business days.

• Shipping costs are non-refundable.

3. Damaged or Defective Products

• If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the issue.

• We will arrange for a replacement or full refund at no extra cost to you.

4. Exchanges

• We currently do not offer direct exchanges.

• If you wish to exchange a product, please initiate a return and place a new order.

5. Cancellations

• Orders can be canceled within 12 hours of placing the order, provided the item has not yet been shipped.

• Once shipped, cancellations will not be possible.

6. How to Initiate a Return

To request a return or refund, please contact us at:

📧 [Insert support email]
📞 [Insert customer support number]

Include your order number, reason for return, and clear images (if applicable).

7. Exceptions

• Sale items, promotional bundles, or gift cards cannot be refunded.

• Returns requested beyond the 7-day window will not be accepted.